LG Electronics, in cooperation with the U.S. Consumer Product Safety Commission, warns consumers that front-mounted knobs on electric ranges can be activated by accidental contact by humans or pets, posing a fire hazard.

Consumers should use the Control Lock/Lock Out function on the range control panel to disable activation of the heating elements when the range is not in use.

Please provide your model and serial numbers to confirm if your unit is affected.

We’ve confirmed that your unit is included in the recall.

We will send you a product safety label to attach to your unit that includes a QR code with a link to an instructional video regarding the Control Lock / Lock Out function of your unit.

How to Use Control Lock Feature

The model and/or serial number provided is not included in the recall.

Although your unit may not be included in the recall, you can still benefit from the use of the Control Lock / Lock Out function common on LG electric ranges. Please watch the instructional video below to learn more.

How to Use Control Lock Feature

Product Safety Label

Your unit is not within the recall scope. However, if you would also like to receive the product safety label being offered, please confirm below.

Would you like to receive this label?

• Yes
• No

We will send you a product safety label to attach to your unit that includes a QR code with a link to an instructional video regarding the Control Lock / Lock Out function of your unit.

Product Safety Label Placement

Once you receive the label, affix it to the upper left-hand corner of the glass oven door as shown below. Scan the QR code on the label to view LG’s instructional video regarding the Control Lock/Lock Out function. Please refer to your product manual for additional information.

Product Safety Label Placement

Once you receive the label, affix it to the upper left-hand corner of the glass oven door as shown below. Scan the QR code on the label to view LG’s instructional video regarding the Control Lock/Lock Out function. Please refer to your product manual for additional information.

To receive this label and view the video, please provide the following information.

Shipping Information

First Name*

Last Name*

Cell Phone*

Alt Phone

Email Address*

Note: Your E-Mail address will only be used for communications related to this support request, and will not be used for marketing or sales communications from LG.

Address 1*

Address 2

City*

State*

Zip Code*